Dispatch & Shipping
Orders are processed immediately (during business days) and an email will be sent within 24 hours with the avaliability of the products, exact weight, total cost (with shipping expenses), shipping methods & delivery time, payment methods & account details. Email includes the deposit that is needed in order to dispatch your order.
If you agree with the review e-mail of your order and the deposit has been made your order will be dispatched with the shipping method agreed.
For secure, fast and reliable delivery, we ship orders via Registered Express Post or EMS. Estimated delivery time is approximately 2 to 5 working days for Europe and 5 to 10 working days to the Rest of the World. If you prefer another shipping method you can send us the company and your billing account so we can use it for shipping your order.
Shipping Rates of Registered & Express Post
(Rates are estimated. Exact shipping cost will be sent to you via e-mail after we review your order)
Europian Union Countries
Orders weighing up to 2 kg: € 19.00, from 2-5 kg: € 39.00 and from 5-10 kg: € 59.00
USA & Rest of the World
Orders weighing up to 2 kg: € 30.00, from 2-5 kg: € 48.00 and from 5-10 kg: € 80.00…
You will be informed for the exact weight of your order via e-mail as discribed at “Dispatch”.
Note: Orders delivered outside the European Union, may be subject to import duties and taxes, which are the responsibility of the customer. We have no control over these charges and cannot predict what they will be. For more information please contact your local customs office.
We accept payments through PayPal or Bank Transfer. You will be informed about our account details via e-mail after you place your oder.
Returns & Cancellations
If your order has not yet been dispatched, please contact us with the order number and we will cancel it and send you a confirmation.
If your order contains damaged or faulty goods (other than the usual irregularities of a natural or handcrafted product) you are entitled to a replacement. Please send us an image with damaged or faulty goods within 7 natural days after reception at firstname.lastname@example.org and we will replace them.